TERMS & CONDITIONS
You can find documentation and descriptions of each product on this website. All coffees are sold as whole beans only. All products are shown EXCLUSIVE VAT.
We ship with PostNord (the Danish Postal Service), Deutche Post and DSV. DSV are using these sub contractors: Fedex, DHL, TNT and GLS. Delivery times vary depending on end location and chosen delivery method. We do not guarantee delivery times. We send out every weekday and the coffee is roasted within 5 days before shipping – and we always aim to send the freshest coffee possible.
The risk for the product transfers to you as a customer when the package is handed over to the freight company. Therefore, we recommend you to use tracking that is offered with our freight services.
RETURN OF PRODUCTS
Food items (coffee) and courses are non-refundable under Danish law. All other products can be returned until 14 days after delivery. For all refund, the product must be intact, unopened and in original packaging. If the product has been used, there will be no refund. The customer is responsible for all expenses in conjunction with the return. The customer needs to give notice of wish to return an item within 14 days of delivery. The pacakage must then be returned to Gourmet Coffee within 14 days. Gourmet Coffee will refund the purchase to the customer within 14 days after notice if the products has returned and proof of shipment has been documented and verified. Items cannot be returned in our physical shops, but must be sent to: Gourmet Coffee, Egholm 4, DK 3200 Helsinge.
Payment through the webshop is possible with Dankort, Visa/Dankort, eDankort, Eurocard, VISA, VISA Electron and Mastercard. The amount will be withdrawn at the time of shipment. Gourmet Coffee reserve the right to cancel orders without subjet to notice on account of typos, technical errors, changes in VAT and taxes, sold out items or force majeure.
TERMS SPECIFICALLY REGARDING COURSES
After buying a course, you will receive an order confirmation via e-mail. You don´t need to do anything else after that, except attend the course. Our courses are strictly for amateurs and home enthusiasts. If you would like a course for professionals or an event for a company, please get in touch with us via email@example.com. Purchases of tickets for courses and events are not refundable under Danish law (§17 stk. 2 jf. §9 stk. 2 nr. 2a). We reserve the right to cancel a course or event in case of less than 3 participants. Only courses specified with a date, can be bought (choose a date option).
Gourmet Coffee provides a 2-year warranty from date of invoice (unless otherwise specified). The warranty covers manufacturing and material defects. The exception is coffee that has a maximum guaranteed durability in packaging after delivery at 1 month. If a manufacturing or material defect is found after the warranty expired, Gourmet Coffee cannot be held responsible for this. The guarantee lapses if the defect is caused by buyer, for example, as a result of erroneous or unauthorized repair or use. If an item or part thereof proves to be defective and Gourmet Coffee can be blamed for it. Gourmet Coffee is obliged to within a reasonable time, to remedy the defect or replace the supplied goods of satisfactory quality.
Gourmet Coffee reserves the right to send the product for repair to the manufacturer. In this case, the buyer is obliged to wait for the item’s return. These conditions are valid as remedy within a reasonable time, as Gourmet Coffee are not the master of the return time from the manufacturer. If Gourmet Coffee offers such a remedy of the defect or replacement of a product with the same specifications, the buyer is not entitled to raise the purchase or claim damages as a result of the defect.
INFORMATION ON COMPLAINTS
If you want to submit a complaint about a product or service bought from us, the complaint can be submitted to: Center for Klageløsning i Konkurrence- og Forbrugerstyrelsen, Carl Jacobsens Vej 35, 2500 Valby. You can submit a complaint via www.forbrug.dk. If you submit a complaint you must convey our mail address (firstname.lastname@example.org) to the center.